“Businesses that have consigned QR technology to the tech graveyard would be wise to give it another look,” writes Mike Storiale, Synchrony’s VP of innovation development.

The 1990s-era technology was on its way to oblivion, the victim of consumer apathy, though many retailers were gamely trying to hang on to it. But then COVID-19 struck and more consumers are using their phones as cameras, and the humble code found new relevance. 

Businesses that have consigned QR technology to the tech graveyard would be wise to give it another look. It is one of the fastest ways to improve the customer experience and open up exciting new payment and revenue possibilities.  

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